Frequently Asked Questions
Why is the app not detecting my current station?
Please ensure location services are enabled for Next Train HK. Go to Settings > Privacy & Security > Location Services, find Next Train HK and allow "While Using App" or "Always Allow". Also make sure you have a stable GPS signal, which may be weaker inside stations.
Why can't I see real-time train schedules?
Real-time schedules require an active internet connection. Please check your network connection. Note that some stations may have limited schedule availability during off-peak hours or maintenance periods.
How do I switch between English and Chinese?
Go to Settings in the app and select your preferred language. You can also use the language toggle in the main interface. The app supports both English and Traditional Chinese for all station names and interface elements.
Why is my arrival alert not working?
Make sure notifications are enabled for Next Train HK in your device settings. Go to Settings > Notifications > Next Train HK and ensure "Allow Notifications" is turned on. Also verify that your device is not in Do Not Disturb mode.
How do cross-station walking transfers work in the journey planner?
The journey planner automatically includes walking transfers between nearby stations like East Tsim Sha Tsui β Tsim Sha Tsui. These walking segments are shown with a walking icon and estimated transfer time. The algorithm prioritizes the fastest routes by sorting paths by estimated total time.
I found incorrect schedule information. What should I do?
MTR occasionally adjusts schedules for maintenance or special events. If you notice persistent inaccuracies, please contact us with the specific station, time, and direction details so we can investigate.
π οΈ Troubleshooting Steps
If you're experiencing issues, try these steps:
- Check Internet Connection - Ensure you have a stable internet connection via WiFi or cellular data.
- Restart the App - Close the app completely and reopen it.
- Check Location Permissions - Verify that location services are enabled for Next Train HK.
- Update the App - Make sure you have the latest version from the App Store.
- Restart Your Device - A simple restart can resolve many technical issues.
- Reinstall the App - As a last resort, delete and reinstall the app (note: this will remove your saved favorites).
π§ Contact Us
Can't find what you're looking for? We're here to help!
Response Time: We typically respond within 24-48 hours on business days.
π± System Requirements
- iOS 15.0 or later
- iPhone, iPad, or iPod touch
- Active internet connection for real-time schedules
- Location services (optional, for station detection)